Student Service Program--Counseling





CSM Student Services Program Improvement Survey

Counseling Services Survey


Your Feedback Is Requested!
Our success depends on how well we serve students. Your feedback helps us deliver the best possible service, something we work to improve every day. Please take a few minutes to complete this survey and give us your opinion of the service you received. Also, we encourage you to give us your comments and suggestions.

NOTE: ALL RESPONSES ARE ANONYMOUS AND STRICTLY CONFIDENTIAL!

How many semesters have you attended the College of San Mateo?



1. At CSM, students are not assigned counselors; they can choose which counselor(s) they want to see. Do you have one counselor that you meet with on a regular basis (at least once a semester)?

Yes
No

2. When you schedule a counseling appointment how do you select a counselor? (Check ALL that apply)

Whichever counselor is available given my schedule  
I attempt to schedule with a specific counselor  
I never schedule appointments but try and drop in to receive services  
Other:

3. How many times did you meet with the same counselor in the past year?

Once
Twice
3 times
4 times
5 times
6 or more times

4. Would you prefer to have an assigned counselor?

Yes
No

5. Is developing a relationship with a counselor important to you?

Yes
No

6. As a result of counseling services, have you been able to clarify a primary educational goal?

Yes
No

7. What is your primary educational goal?

Complete an Associate's Degree and transfer to a university
Transfer to a university without an Associate's Degree
Complete an Associate's Degree and enter the work force
Complete a vocational certificate
Personal enrichment
Undecided

8. As a result of using counseling services, do you understand what you need to do to accomplish your educational goals?

Yes
No

Please Explain:

9. As a result of using counseling, are you aware of other support services on campus available for your use? (i.e., transfer services, career development services, financial aid, DSPS, EOPS, etc)

Yes
No

10. Are you associated with any special programs? (Check ALL that apply)

EOPS  
DSPS  
Multicultural Center  
International Student  
Athletics  
Learning Community  
Other:

11. How would you prefer to schedule your counseling appointment?

Online
by phone
in person
Other:

12. How would you prefer to meet with a counselor?

Online
by phone
in person

13. What counseling services have you used? (Check ALL that apply)

Assessment  
Career  
Student Success  
Transfer Services  

14. If we offered short informational videos, what would you like to see?

15. Overall, how would you rate Counseling Services?

Excellent
Very good
Good
Fair
Poor

Please explain:

16. Please rate the usefulness of the following Transfer Center events:
 

Very Useful

Somewhat Useful

Not Very Useful

N/A-Did Not Attend
TAG Workshops
UC/CSU Application Workshops
University Representative Appointments

17. Overall, would you say that Transfer Center services helped you in making transfer plans [e.g., choice of major, selection of a 4 year college; overall college goals]?

Yes
No

18. How can we improve our services? Please provide suggestions for changes as well as experiences that were not helpful.

19. Please name some factors that have helped you be successful academically.

Thank you for your feedback!