LAB - Student Survey - Learning Resource Center




College of San Mateo Student Survey

Learning Center



The quality of CSM’s Learning Support Centers' services is important and we need your help. Please provide information about your experience using the services and support provided in the Learning Center (LC). All survey responses are strictly confidential and the Learning Center staff will only see a summary of responses without information identifying you. Your feedback is anonymous so please be candid and frank when providing this information.

1. Overall, how would you rate the quality of the Learning Center's services you received?

Excellent
Very Good
Good
Fair
Poor

2. Overall, were Learning Center staff helpful?

Yes
No

3. Were the procedures for using the Learning Center clear and easy to follow?

Yes
No

4. Was the Learning Center available when you needed it?

Always
Most of the time
Sometimes
Rarely
Never

5. Were you able to get help when you needed it in the Learning Center?

Always
Most of the time
Sometimes
Rarely
Never
Does not apply

6. Were the learning resources (e.g., workbooks, course materials) you needed to complete your classroom assignments readily available?

Always
Most of the time
Sometimes
Rarely
Never
Does not apply

7. Was the equipment (e.g., computers, software, microscopes, etc.) you needed to complete your classroom assignments readily available?

Always
Most of the time
Sometimes
Rarely
Never
Does not apply

8. Was the equipment (e.g., computers, software, microscopes, etc.) you needed to complete your classroom assignments working properly?

Always
Most of the time
Sometimes
Rarely
Never
Does not apply

9.How much did your academic performance this semester improve as a result of using the Learning Center?

A great deal
Somewhat
Very little
None
Does not apply--the services I used are unrelated to my grades

10. How often did you visit the Learning Center?

Once
2 - 3 times
4 - 5 times
6 - 10 times
More than 10 times

11. Please indicate how familiar you are with the following Learning Center services?
 

Very Familiar

Somewhat Familiar

Not-at-all Familiar
Tutoring
Workshops
Financial Aid
Connect: Resource Across the Curriculum
Counseling/Degree Works
Textbook Reserve
Test Proctoring
Group Study Rooms
Printing
Computer Software (CIS,DGME,Asst. Technology)
Recording Booths (Communication Studies Center)



12. Please indicate how often you used the following services this semester at the Learning Center?
 

Frequently

Occasionally

Rarely

Never
Tutoring
Workshops
Financial Aid
Connect: Resource Across the Curriculum
Counseling/Degree Works
Textbook Reserve
Test Proctoring
Group Study Rooms
Printing
Computer Software (CIS,DGME,Asst. Technology)
Recording Booths (Communication Studies Center)

13. Please indicate your level of satisfaction with the Learning Center services you used?
 

Very satisfied

Somewhat satisfied

Not at all satisfied

Did not use
Tutoring
Workshops
Financial Aid
Connect: Resource Across the Curriculum
Counseling/Degree Works
Textbook Reserve
Test Proctoring
Group Study Rooms
Printing
Computer Software (CIS,DGME,Asst. Technology)
Recording Booths (Communication Studies Center)


14. Which activities or services in the Learning Center do you wish we could provide? (Please explain)

15. Please feel free to provide additional comments or suggestions about your learning experiences in the Center?

Thank you for your participation in our survey!