Answers by Phone

Phone services are available whenever the library is open (see Library hours).

Reference Services by Phone

(650) 574-6232

Librarians can provide answers by phone to specific and brief factual questions; the use of our online catalog, databases, and other library sources; assistance placing holds and verifying that CSM items are available (shelf check); and the completion of citations for essays. More complex questions may involve additional follow-up through online chat or email. You can also call the Reference Desk to schedule an in-person appointment with a CSM Reference Librarian for more detailed research assistance.

Circulation Services by Phone

(650) 574-6548

Library Staff can provide answers by phone to specific questions regarding your library card account such as item due dates; fines and fees; and general library policies. Staff can also assist with renewing CSM items. Have your library card available when calling the Circulation Desk.

Other Account Access Options

At any time, you may also access your library account via the following methods:

  1. Login to My Library Account to:
    • Renew items
    • Review and pay fees online
    • Review titles you have out
    • Review or cancel reserve titles (holds) you no longer want
    • Update you phone number and email address
    • Modify your PIN
  2. Telephone Renewal System: (650) 638-0399
    • Renew items
    • Review titles you have out
    • Review or cancel reserve titles (holds) you no longer want
    • Review your total fines